Casin's Terms and Conditions — Know your rights and responsibilities

By using Casin's website and services, you confirm that you fully agree to these Terms and Conditions. Please read the entire document carefully before accessing the platform. All Casin services — Live Casino, Sports Betting, fish games, and promotions — are governed by these terms.

These Terms and Conditions have been prepared in accordance with international gaming regulations and applicable laws in Bangladesh. Casin reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

These Terms and Conditions apply only to individuals aged 18 or older. The use of any Casin service by minors is strictly prohibited. Casin may request proof of age verification at any time.

To create an account on Casin, you must register with accurate and truthful information. Registering with false information is strictly prohibited and any such account may be closed at any time. The name, mobile number, and email provided at registration must be your own.

Each person may register only one account. If multiple accounts are found under the same individual, all of them will be closed and the associated balances may be forfeited. Keeping your account password confidential is solely your responsibility.

• Your correct name, mobile number, and date of birth must be provided at registration
• Minimum age requirement is 18 years
• Each individual is permitted only one account
• Allowing others to use your account is prohibited
• Registration under a false identity is prohibited
• Responding to KYC verification requests is mandatory

Deposits and withdrawals on Casin can be made via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is set by the platform and may change at any time.

Withdrawal requests are typically processed within 15 minutes to 24 hours. However, withdrawals may be delayed if KYC verification has not been completed. Casin may request additional verification for any transaction deemed suspicious.

If money laundering or fraudulent transactions are detected, Casin reserves the right to immediately suspend the account and notify the relevant authorities.

• Deposits are credited to your account instantly
• Withdrawals typically completed within 15 minutes–24 hours
• All transactions are secured with SSL encryption
• Withdrawals to third-party accounts are not permitted
• Any attempt at money laundering or fraud is strictly prohibited

All bonus and promotional offers on Casin are subject to their respective terms and conditions. Each bonus carries its own wagering requirements, and withdrawals from bonus funds will not be permitted until those requirements are met.

The welcome bonus is available to new members only and can be claimed once per account. Any attempt to claim the bonus through multiple accounts will result in all associated accounts being closed. Bonus funds cannot be withdrawn directly — withdrawals are permitted only after the specified wagering requirements have been met.

• Each bonus is subject to its own wagering requirements
• Bonuses expire automatically once the validity period ends
• Using multiple accounts to claim bonuses is prohibited
• Accounts found abusing bonuses will be closed
• Promotional offer terms apply separately

All games on Casin are powered by certified Random Number Generators (RNG), ensuring complete fairness and transparency. There is no way to influence the outcome of any game — this is guaranteed by the technology itself.

In the Sports Betting section, betting odds and rules may vary by market. Once a bet is confirmed, it cannot be changed or cancelled. If a match is cancelled, the stake for the affected bet will be refunded.

Using any software, bot, or automated method to gain an unfair gaming advantage is strictly prohibited. If such activity is detected, the account will be closed immediately and the balance may be forfeited.

• All games are powered by RNG and are fully unbiased
• Live Casino uses real dealers and live streaming
• Use of bots or automated software is strictly prohibited
• Exchanging mutual benefits with other players is prohibited
• Bets are refunded if a match is cancelled

Casin keeps your personal information secure at all times. We never sell or share your data with third parties. To learn more, please read our Privacy Policy Read more.

Use a strong password to keep your account secure. Never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

• All data is protected with SSL 256-bit encryption
• Personal information is not shared with third parties
• Sharing your login credentials with anyone is prohibited
• Contact support immediately if you notice any suspicious activity

Casin firmly believes that gaming should be a form of entertainment — not a source of income. That's why responsible gaming has been a core principle of ours from the very beginning.

Casin's platform lets you set daily, weekly, and monthly deposit limits. Self-exclusion can be activated at any time. Registration by anyone under 18 is strictly prohibited.

Casin reserves the right to temporarily or permanently suspend any account for the reasons listed below. Users are generally notified before any action is taken; however, in cases of serious violations, immediate action may be applied without prior notice.

• Registration using false or misleading information
• Operating multiple accounts
• Bonus abuse or system manipulation
• Money laundering or fraudulent activity
• Failing KYC verification or submitting fraudulent documents
• Use of bots or hacking software

If you dispute an account closure, please contact our support team. Any legitimate balance will be returned in accordance with our procedures; however, if fraudulent activity is proven, the balance may be forfeited.

If a dispute arises regarding any transaction, game outcome, or service, please contact our customer support team directly in the first instance. Most disputes are resolved within 24–48 hours.

When raising a dispute, clearly state your account ID, transaction date and amount, and a description of the issue. Attach screenshots or supporting evidence if needed. Casin's decision will be considered final, though customer interests always remain our priority.

• Disputes can be raised via support chat or email
• Standard disputes are resolved within 24-48 hours
• Complex disputes may take up to 7 business days to resolve
• Disputes submitted with supporting evidence are resolved faster

Casin reserves the right to update these Terms and Conditions, in part or in full, at any time. For major changes, a notice may be sent to your registered email or mobile number. Minor updates will be reflected on this page only.

Continued use of Casin after any changes are made will be taken as your acceptance of the updated terms. We recommend reviewing this page before each login.