The information you share with Casin is a trust we take seriously. In this privacy policy, we clearly explain what data we collect, why we collect it, where it is stored, and how it is kept secure.
Last Updated: January 2026At Casin, we strictly follow six core principles to protect your privacy.
Only the data that is strictly necessary is collected. No excess information is gathered — your privacy is our top priority.
All data is stored and transmitted using SSL 256-bit encryption, making it inaccessible to hackers or any unauthorized third parties.
Casin never sells your personal information to advertisers or third parties. Your data belongs to you.
You can view, update, or request deletion of your data at any time. You own your information.
After account closure, data is not retained beyond the legally required period. Our data retention policy is strictly followed.
In the event of a data breach, Casin will notify you and the relevant authorities within the timeframe required by law.
We collect certain personal information when you create an account and use our services. The sole purpose of this is to provide you with a safe, reliable, and enhanced gaming experience. We always collect only the minimum information necessary.
Data is collected in two ways — directly from you (registration, KYC, support interactions) and automatically (cookies, device information, browsing patterns). The table below details what types of data are collected and why.
| Data Type | When it is collected | Purpose |
|---|---|---|
| Name, Mobile Number, Email | At Registration | Account creation & communication |
| Date of Birth | Registration & KYC | Age Verification (18+) |
| National ID / Passport | During KYC verification | Identity Verification |
| Payment Information (Mobile Banking Number) | Deposit / Withdraw | Completing Transactions |
| IP address, device information | Every Session | Security & Fraud Prevention |
| Gaming History | While playing games | Responsible Gaming & Dispute Resolution |
Casin never stores your full bank account number, PIN, or card number. During payments, only the last few digits of your mobile banking number are logged.
Casin uses your information only for specific, legitimate purposes. Your data is never used without an authorized reason, and any use beyond this policy is strictly prohibited. The main use cases are listed below:
If you no longer wish to receive marketing messages, you can opt out at any time by contacting our support team. Please note that opting out of transactional and security-related communications is not possible, as these are necessary for your safety.
All Casin user data is stored on secure, encrypted servers. International-standard firewalls, anti-intrusion systems, and 24/7 monitoring are in place to protect those servers. Only authorized personnel can access this data.
Data retention periods depend on the type of information and applicable legal requirements. Financial transaction records are typically retained for five years after account closure, in line with Bangladesh financial regulations. Once retention is no longer required, data is securely deleted.
Encrypted backups are maintained regularly to protect against system failures. These backups are governed by the same security policies as all other data.
Cookies are used on the Casin website and app to improve your experience. These are small files stored in your browser or device that help enable faster login and a personalized experience on your next visit.
We use three types of cookies: essential cookies (required for the site to function), performance cookies (to help us improve the site), and functionality cookies (to remember your preferences). We do not use third-party tracking or advertising cookies.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
Casin believes you have full ownership of your personal data. We comply with GDPR and international data protection standards. Your key rights are outlined below:
The right to know what information we hold about you and to receive a copy.
The right to update or correct any inaccurate or outdated information.
The right to request deletion of your data where no legal obligation requires its retention.
The right to restrict processing of your data under certain circumstances.
The right to receive your data in a machine-readable format.
The right to withdraw consent for marketing or optional processing at any time.
To exercise any of your rights, please contact the Casin support team. Requests will be addressed within 30 days of receipt.
Casin strictly does not serve anyone under 18. Our platform is designed exclusively for adults, and we take every precaution to avoid collecting or storing data from minors.
Age verification is mandatory at the time of registration. If a minor's data enters our system for any reason, the account will be closed immediately upon discovery and all associated data will be securely deleted.
If your child has accidentally registered on Casin, contact our support team immediately. We will close the account and delete all associated data.
Casin employs cutting-edge technology to protect your data. Security isn't just written into policy — it's enforced at every system level. Our security team continuously monitors for potential threats and responds swiftly.
Casin will never ask for your password via email or chat. If anyone does, it is fraudulent — contact support immediately.
Casin may update this privacy policy from time to time, due to legal changes, new services, or security improvements. After each update, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, we will attempt to notify you via your registered email or mobile number. However, checking this page regularly is the most reliable way to stay informed. Continued use of Casin after any changes constitutes acceptance of the updated policy.
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact the Casin support team. Our dedicated privacy team aims to respond within 48 hours.
We never compromise on protecting your data. With SSL encryption, GDPR-compliant policies, and a transparent privacy commitment, Casin has you covered. Open an account today and experience safe gaming.